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Frequently Asked Questions
PLEASE BE SURE TO PROVIDE A SECONDARY E-MAIL AND PHONE NUMBER
TO ENSURE A SUCCESSFUL DELIVERY.
Question: When do I receive my purchased
template?
Answer: You should receive a download link to your
zip file template (s) within 24 hours.
Question: What forms of payment do you accept?
Answer: Our secure online PayPal account allows the use of most major
credit cards.
Question: Is there a return policy?
Answer: Sorry, because our templates are intangible products they are non-refundable. Furthermore, we cannot take responsibility for a customer's lack of HTML/CSS knowledge. Please ensure you have the prerequisite HTML/CSS knowledge and required software (HTML editor and graphic program) to make use of these templates. In rare situations, when a template defect emerges, we do offer a refund/exchange policy. Please click here to read more »
Question: Why is my search, contact, and newsletter forms not working in my template?
Answer: Our templates do not include any additional scripts. All forms such as search fields, newsletter subscription, or contact information are inactive. By definition, these forms are dynamic functions that require customized setup between the end user and his or her server/host company.
Question: What software will I need to edit my template?
Answer: Adobe Photoshop 7+, or programs that will open PSD files for modifying your graphical images and Dreamweaver, Microsoft Expression Web, or Adobe GoLive for modifying your html web pages. Note: We highly recommend using Macromedia Dreamweaver for editing and maintaining your website template. *Note for Customers Using GIMP:
Please note that while GIMP allows you to switch out image layers, at present, it doesn't offer a method for editing a text layer originally created in Photoshop. Therefore, the best option is to hide (or delete) the original text layer, making note of the font styles, and then creating a new layer in place of the original one.
Question: Will Microsoft Frontpage html editor work for editing your templates?
Answer: Yes, Frontpage will work. However, in most cases you will discover display issues in the design mode of your editor. We recommend upgrading to Expression Web if this is a concern for the user.
Question: What knowledge do I need to have to setup my template for the web.
Answer: To edit parts of your template you should be familiar with cascading style sheets (css). Some basic knowledge of html is also required. In addition having previous experience or knowledge of the html editor you plan to use is also helpful.
Question: What is Adobe Photoshop (PSD)?
Answer: Adobe Photoshop is the industry standard for graphic web
design and print media work. Visit the Adobe website for a free trial of
this and other popular Adobe products at http://www.adobe.com.
Question: What format will I receive my template in?
Answer: You will receive your template as a zipped file (these files are too large to be sent in an unzipped format). If you do not already have the necessary zip software installed on your computer there are plenty of free zip software tools available online. Our recommendation is ZipWiz - you can download the software from here http://www.zipwiz.com/ZipWiz/download_main.html.
Question:
How do I determine whether a html/css template or a Joomla! template is the better option for my church or organization?
Answer: Generally speaking, if you are planning on developing a large website requiring frequent changes/updates, made by multiple parties, then Joomla! templates are a good way to go. Otherwise, an html/css static church template is probably the better option. Please note: While Joomla! requires little to no prerequisite html knowledge the user interface and infrastructure still offers a pretty steep learning curve. For more information, click here.
Question: Is it permissible to use a purchased template to do web
design work for a client?
Answer: Yes. Our product is a perfect option for a website developer
who doesn't have the time, energy, or resource to design a custom template.
Question: I ordered a template but haven't received the download
information.
Answer: If your order was done during the week day and it has already
been 24 hours since your purchase please contact us by e-mail.
If your purchase was done on the week-end please wait
until the following business day.
Question: Can I use Microsoft Front Page with these templates?
Answer: Yes, our files are compatible with Front Page format but
we do not provide extensions for this or any other software program. We highly recommend using Macromedia Dreamweaver.
Question: What browsers are your template designs compatible with?
Answer: Our web templates are compatible with the latest browser versions including: Internet Explorer, Fire Fox/Mozilla , and Opera browser.
Question: What rights to the product do I have after purchase?
Answer: You have full rights to structure the template in any way
you see fit to meet your personal preferences and requirements. However,
for additional sites you develop, you must purchase additional templates-
even if you are using the same one over again. It is an infringement of
copyright to redistribute or resell our product without our consent or written
permission.
Question: What are the benefits of purchasing a website template?
Answer: Considering that you can purchase one of our templates from
anywhere between $19 to $62 dollars, the first and great advantage is price.
Because the other option would be hiring a website designer who would charge
you much more for a custom design. Turn around time is another major advantage
in this method because our pre-existing, fully formatted, fully functional
website templates are ready to use with just a few modifications.
Lastly you don't have to worry about designing a template that is going
to be compatible in all or most browsers, we've already done the work for
you.
Question: What do I receive with my template and what format are
these templates available in?
Answer: All our website templates come with HTML and Photoshop files
included. In addition, we also provide the
fonts used in the design and a custom cascading style sheet for each individual
template. Some templates come with additional sample photos if specified
and background images. Our templates are workable in a variety of software
formats such as: Dreamweaver, Adobe Golive, Microsoft Front page, but we
highly recommend using Macromedia's Dreamweaver.
Question: Do you provide a service that includes both the template
and customization I need done to make the design presentable for my needs?
Answer: Yes. Please refer to our custom
service packages to learn more about your options.
Question: Will Christian Templates Online help me edit my purchased
template?
Answer: With each template purchase we provide basic instructions
that guide you through the process of setting up and editing your site.
In addition, we also offer customization if you want us to format and edit
your site from start to finish. Please refer to our custom
service packages for more information.
Question: Do you offer other custom designs besides web templates?
Answer: Yes, we certainly do. We offer a variety of design services.
For more information go to our custom
design services web page.
Question: Do all your templates come with tableless CSS version?
Answer: No, unless the template description states that it comes with CSS version the web template will be designed in tables. We are working towards developing more templates with both tableless CSS and table based versions. You can find our recent collection of templates here » CSS templates. |
